What is one consequence of including zero balance invoices on a printed statement?

Including zero balance invoices on a printed statement has the consequence of providing a full view of a customer's billing history, including invoices that have been paid off but are still recorded in the system. This means that along with showing the current outstanding balances, invoices which were previously charged but have since been settled will also appear on the statement. This can be important for maintaining accurate records and providing customers with a comprehensive overview of their account history.

This practice can help in clarifying any questions or concerns customers may have regarding their past transactions, especially if they inquire about a previous service or product. It ensures transparency and thorough communication, which can enhance the customer experience and strengthen trust in the business.